Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on the shipping location and order size. At checkout, you’ll see a detailed breakdown of any delivery costs associated with your order.
Additionally, we offer free or discounted shipping on orders over a certain amount, which will automatically apply if your order qualifies. For specific regions or international deliveries, please contact us or refer to our shipping policy for more details.
How long will delivery take?
One of our top focuses is order processing. Please give any location in the Greater Accra Region up to 72 hours after the date of your order. After the order is placed, delivery to addresses outside of the Greater Accra Region could take up to five days. Since we rely on a third party, we are unable to guarantee a delivery schedule, however, most orders should arrive within a few days after being sent out. Please contact our support staff if you want a delivery that is assured for the next day.
What exactly happens after ordering?
Once you place an order, you'll receive a confirmation email with the order details. We then carefully process and package your items, ensuring quality and accuracy. Once shipped, you’ll receive a tracking number so you can monitor your delivery's progress. Our customer support team is also available to assist with any queries along the way.
Where can I view my sales receipt?
Opentrade will automatically send you a receipt with a tracking order number in your email right after a successful checkout. As a company, we strive to serve our customers quickly and respectfully.
How do I add a gift receipt to an order?
To add a gift receipt to your order, simply check the “Add Gift Receipt” option at checkout. This option is usually located in the "Order Details" or "Extras" section.
A gift receipt excludes item prices but includes return information. If you need help or don’t see the option, please contact our customer support team, and we’ll be happy to assist!
How long do I have to return an order?
Customers have 30 days from the date of delivery to return your order for a refund or exchange. All returned items must be unused, in their original packaging, and in a resellable condition. Please keep your proof of purchase, as it will be required to process the return.
Payment Information
How is the recipient reimbursed?
The recipient is reimbursed through a secure, convenient process tailored to their preference, typically via direct bank transfer, digital payment services (Mobile Money), or store credit.
Our goal is to ensure that the reimbursement is quick and hassle-free. Please refer to our reimbursement policy for specific details on timelines and options available.
Can I be reimbursed through the original payment method?
Yes, we offer refunds through the original payment method used for your purchase. Please allow 3-5 business days for the refund to be processed once approved, as times may vary depending on your financial institution.
Can the country receiving the shipment be different than the country of purchase?
Yes, we can ship to a different country from the purchase location. Simply enter the destination address at checkout, and we’ll handle the rest. At the moment, we only operates within the boundaries of Ghana.
How is the recipient reimbursed?
The recipient is reimbursed through a secure, convenient process tailored to their preference, typically via direct bank transfer, digital payment services (Mobile Money), or store credit.
Our goal is to ensure that the reimbursement is quick and hassle-free. Please refer to our reimbursement policy for specific details on timelines and options available.
How Can I Return My Order?
Items can be returned directly to any Opentrade store across the country or via post to our address.
Will I receive the same product that I see in the picture?
At Opentrade, we prioritise customers at the heart of everyday activities. We therefore ensure customers' needs and demands are met. Products seen on our platform are exactly what we provide. We believe in standards and customer loyalty.
Where can I view my sales receipt?
Opentrade will automatically send you a receipt with a tracking order number in your email right after a successful checkout. As a company, we strive to serve our customers quickly and respectfully.
What are your opening hours?
We are closed on Sundays and open from 10 a.m. to 5:30 p.m., Monday through Friday. On the other hand, orders can be placed online after hours.
Will you restock items indicated as “out of stock?”
Yes, we aim to restock popular items as quickly as possible. If an item is out of stock, please check back or sign up for notifications on the product page to be informed as soon as it becomes available again.
Why do I need an order number?
By recognizing your order and resolving possible issues more quickly when they occur, improves customer service. If you wish to return an ordered item to a merchant or file a complaint, you must provide the order number.
How do I create an Opentrade Ltd customer account?
Creating an Opentrade Ltd Customer Account is fast, easy, and free! To create an Opentrade Ltd Customer Account, please go to join us
What are the Opentrade Ltd bank account details?
Stanbic Bank: A/c Name: Opentrade Ltd
Accounts Number: 9040012464686, East Legon Branch
Mobile Money Merchant Numbers: 0538788487
Accounts Name: Opentrade Ltd
Do you have Social Media handles?
Twitter: https://twitter.com/opentrade10
Facebook: https://www.facebook.com/profile.php?id=61557418695513
Instagram: https://www.instagram.com/opentrade101/
Are payments made through the website secure?
Indeed, they are. Payments are processed using Paystack, a reliable and secure payment processor. This implies that we neither save nor maintain your card information.
How do I deactivate my Opentrade Ltd account
To deactivate or unsubscribe your account with Opentrade Ltd, please contact our support team. Kindly allow 1-3 business days to receive confirmation concerning your request for the deactivation. Once your account has been deactivated, Opentrade Ltd will also remove your email address from our promotional email list. Please allow five to seven days for the promotional emails to stop.
What are your opening hours?
We are closed on Sundays and open from 10 a.m. to 5:30 p.m., Monday through Friday. On the other hand, orders can be placed online after hours.
My question is not listed. How can I get in touch?
Please feel free to send an email to info@opentrade.biz. We will usually respond within working 48 hours.
Where Can I locate your Office?
Opentrade Ltd is located at Oyibi, Opposite Valley View University
